how I embarrassed my IT department!!

ok It was not my original intent to embarrass them but...
Our IT department updated our MSoffice to 2007 and screwed up the document managing program. It impacted me the most. Email war started between me and IT dep. They suggested bunch of solutions. None of them worked. I got pissed. Opened up my own eyes and the help files. did not find anything. really got pissed. this time actually opened the brain too. read coded error 55 times. found the clue word. plugged in the search bar of help files. found three relevant topics. read them. figured out solution. followed through. voila!
didn’tfuckingwork!
My heart said I am on the right track. Now read the error code again. nothing at all. so changed my attack strategy from help files to common sense. opened the property box try to find the program name. found it was wrong! changed it to the correct one. Now followed the steps I previously deducted from help files .
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It worked!
Called IT people. he saluted me! and told me to write down those steps and email him. turned out there are lots of people facing same problem in other offices too.
oh yeah we only have 50 people in our dedicated IT department.